Successful Pan-EMEA SRM Assignment with DHL

Introduction

David successfully completed a sensitive eighteen month assignment for DHL as Interim EMEA Supplier Relationship Management (SRM) & Procurement Programme Leader, based in Brussels.

Excerpts from the client's reference are shown on the right and more detail about the assignment is offered below.

The Client;s Business

DHL Service Parts Logistics is a global business delivering spare parts to engineers across ~100 countries in EMEA within 2 or 4 hours, for clients including HP, Aribus, Cisco, Oracle etc. utilising a network of:

• 17 Regional Service Hubs
  
• 370+ Warehouses

• Contact Centers in Hungary and the United Arab Emirates
• Regional Air Express Hub in Leipzig, Germany

Background to the EMEA Supplier Relationship Management (SRM) Assignment

Working closely with regional operational leaders and DHL & Deutsche Post Group procurement stakeholders in Brussels, Madrid, Milan, London, Bonn, & Paris, David developed a collaborative approach to supplier relationship management (SRM), with a win-win focus on cost, rather than margin reduction.

Specifically this involved:

• Benchmarking key cost-drivers of incumbent suppliers across EMEA
• Researching national markets and leading local supplier engagement activities to assess DHL's in country competitiveness.
• Collaborating with regional DHL procurement stakeholders to leverage wider Group spend
• Configurinng & leading e-Sourcing events using Ariba & Emptoris platforms.

The programme is now established as a permanent feature with the business with a track record of delivering double-digit percentage savings. David also:

• Worked with the VP of Risk & the Senior Legal Counsel - Europe to develop model contracts for the time critical transportation and warehousing categories.
• Negotiated a EUR 16m contract working with the CEO of DHL Express during the sale of a business unit.

Interim Manager of the Year

In 2013 David was privileged to be awarded National Winner - Interim Manager of the Year and was interviewed here by a sponsor of the event.